The 7 Day Exam Plan - Frequently Asked Questions

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Why can’t I send a WhatsApp message on desktop to start receiving the 30 free days?

You’ll need to have the WhatsApp desktop app downloaded in order to do this. A quick fix is to access The Exam Coach website on your mobile phone, you will then be able to send messages (as long as you have WhatsApp downloaded on your phone).

Will the name and number I provide be added to a public WhatsApp group or does my information remain private?

We don’t use WhatsApp groups and we don’t share your information with anyone. The 7 Day Exam Plan is distributed via WhatsApp’s confidential encrypted broadcast messaging capability which means the only person you’ll ever be receiving messages from and sharing your name and number with is James Davey, The Exam Coach.

I’m a parent, how do I ensure my son/daughter starts receiving messages?

The easiest way to do this is to send an automated message to The Exam Coach by clicking here. You’ll then receive an automated message in response which you can forward on or copy and paste to your son/daughter, this will allow them to sign up to the free 30 days. Once the 30 day free trial period has expired you can then purchase on their behalf by selecting the ‘Buy The 7 Day Exam Plan’ button and entering their mobile phone number at the checkout.

For how long will I have access to The 7 Day Exam Plan WhatsApp messaging service once I purchase?

One purchase of The 7 Day Exam Plan lasts one academic year. Messages will stop at the end of June 2020.

What kind of questions can you help with via WhatsApp?

We can only help you with questions about the information within The 7 Day Exam Plan. What we can’t do is do your homework for you or answer specific subject or exam related questions. The 7 Day Exam Plan is designed to provide you with the key information and principles required for exam success, it’s then up to you to apply it to your own situation. We won’t acknowledge or provide responses to questions not directly related to the information within The 7 Day Exam Plan.

Does The 7 Day Exam Plan teach me subject content to do with the subjects I’m studying?

No. It teaches you how to effectively study the content within the subjects you’re studying for an exam. The techniques recommended can be applied to a wide range of subjects. Think of it like playing in a sports team. The 7 Day Exam Plan represents the training methods and game day tactics. As a player in the team, you’ll need to apply these methods and tactics in order to win games, which, in this case, are your exams.

What happens after I pay?

You’ll receive an order confirmation email at the email address you provided at the checkout soon after purchasing. The mobile number you provided at checkout will then be added to The 7 Day Exam Plan messaging broadcast on WhatsApp - you’ll receive a message confirming successful set up within 48 hours of purchase. You’ll then receive the next message when it’s sent out.

What kind of messages can I expect to receive?

Get on the 30 free days to check this out for yourself. We send you a mix of video, audio and written content. Though, the majority will be audio because we’ve found students find this the easiest to consume.

It’s been 24 hours and I haven’t received my order confirmation…

Please check your junk mail or spam folders. We do our best to ensure email providers do not route our emails to junk mail or spam folders, but sometimes this is unavoidable. It’s also easy to fix, just email teamkeen@theexamcoach.tv and someone from our customer support team will help you.

When should I buy The 7 Day Exam Plan?

We’d always recommend as early as possible in the school year, this is because the learning techniques and organisational principles are going to come in really handy for your school work throughout the year. That said, it can still add huge value a week or two before you sit exams and whilst you’re taking them.

Is The 7 Day Exam Plan suitable for the exams I’m taking?

The 7 Day Exam Plan provides learning techniques and principles which can be applied to any set of exams. Though, because the majority of the research used to create The 7 Day Exam Plan has been provided by secondary school students in the United Kingdom; 11+, Common Entrance, GCSE, IGCSE, IB and A Level students are likely to find it particularly helpful.

What are study skills and exam performance techniques?

Study skills are effective ways to understand and memorise information in order to perform well in an exam. For example, developing the ability to understand, recall and apply an essay structure or maths equation without assistance in an exam sitauion. Exam performance techniques are the things you do before, during and after an exam in order to make your exam performances are more consistent. For example, building a specific routine which helps you complete exam papers as quickly and accurately as possible.

"I have no time to complete The 7 Day Exam Plan, I’ve got too much work already.”

That’s why we’ve deliberately condensed the information into a variety of formats which are digestible on the move. The majority of The 7 Day Exam Plan is audio content which can be listened to anywhere. Think about all that time you spend travelling to and from school? That’s time for The 7 Day Exam Plan to be done! The rest is made up of short punchy videos and tasks for you to complete.

programme content

What areas are covered in The 7 Day Exam Plan?

Again, the best way to see this in action is to test out the 30 free days. Here’s what’s covered…

During the first 7 days:

Day 1: The Foundations For Exam Success

Day 2: Consistently Creating Motivation

Day 3: Key Resource Collecting

Day 4: Planning Like A Top Performer

Day 5: Efficient And Effective Revision Technique

Day 6: Intelligent Smartphone Management

Day 7: Building Your Exam Technique

And here’s what we’ll be focussing on each month moving forward...

September: Getting A Flying Start At School

October: Minimising Future Revision Workload

November: Winter Workload Motivation

December: Christmas Holidays Preparation

January: Planning Like A Boss

February: Fast And Effective Revision Technique

March: Easter Revision Motivation Booster

April: Rock Solid Easter Revision Routines

May: High Performance Exam Routines

June: Final Sprint And Beyond Exams

Please note: although each month does have a theme or focus, other important areas of exam preparation will be included. At the beginning of each week a message is sent out detailing what will be sent during the week.

PAYMENT

What payment method can I use?

Our chosen payment processing partner Stripe (www.stripe.com) can handle credit and debit cards from the major card schemes: Visa, MasterCard American Express, Discover and JCB.

Your data is sent directly to Stripe’s servers. Stripe is compliant with the Payment Card Industry Data Security Standard (PCI DSS) – the highest possible level of data protection available.

You can also use PayPal or CashApp.

Am I charged any ‘extras’?

No. There are no shipping costs or transaction fees. The only price you pay is the price displayed at checkout.

Communication and child protection policy

What kind of help is provided via WhatsApp?

We only provide the exam related content contained within The 7 Day Exam Plan.

What’s your child protection policy?

We adhere to the guidelines laid out on the GOV.UK website. We are also a member of The Tutors’ Association, the professional body representing tutors in the UK. This is ensures we remain up to date with the most recent professional best practices for working with children and young adults, including up to date enhanced DBS checks and understanding of child protection regulations.

REFUNDS And Returns

Physical Products

Returns and refunds are applicable if physical products are received damaged or not as described. This is also subject to quality of the evidence supplied by the customer and the customer service team working to ensure reasonable needs of the customer are met.

Digital Products

Since The Exam Coach is offering non-tangible irrevocable goods we do not issue refunds once the order is accomplished and the product is sent.

As a customer you are responsible for understanding this when purchasing any product from our site.

However, we also realise that exceptional circumstances can take place with regards to both the character of the product we supply and your personal life.

Therefore, we may honour requests for a refund for the following reasons:

1. Product not-as-described and as detailed above and on The 7 Day Exam Plan webpage: such issues should be reported within 3 days from the date the product is received. Clear evidence must be provided proving that the purchased product is not as it is described on the website. Complaints which are based merely on the customer's false expectations or wishes are not honoured.

2. In the event of serious debilitating illness or injury. Confirmation of this in the form of a doctor's note or medical certificate will need to be provided before consideration.

TERMS OF SERVICE

Once purchased, The 7 Day Exam Plan and WhatsApp support lasts for one academic year or ‘exam season’. For example, in the UK, the academic year runs from the beginning of September to the end of June. Messages stop at the end of June 2020. A new purchase will need to be made in September 2020 should you want to continue receiving messages throughout the next academic year up to June 2021. This is so we can manage demand year over year and ensure the service is of high quality for each yearly intake of students.

PRIVACY POLICY

The Exam Coach website, The 7 Day Exam Plan and all contents therein are the intellectual property of The Davey Partnership.

The Exam Coach may use your personal information to contact you for feedback on your use of such products and services. If you provide your email address when you register with us or buy from us, we will not send unsolicited marketing material to you.

All information supplied will be held by The Exam Coach, and will remain secure and confidential. Your details will only be used for research purposes and will not be passed on to any third parties or used for marketing purposes in accordance with the Data Protection Acts of 1998 and 2016.